Description

Location:Toronto, ON, CA

About the Role:



We are looking for an individual with proven behavioral economics (BE) and Customer Experience (CX) experience in the corporate or public sectors, strong client facing capabilities and commercial mindset to support our delivery of In Force Solutions and Core Growth Services to Life & Health (L&H) insurers in the Americas.

This is a client facing role which will be supported by Swiss Re's global BE community.

As part of this role you will be expected to:

• Work with insurers to deploy behaviorally informed solutions to improve business and customer outcomes.
• Collaborate with cross-functional teams working together to meet challenging business targets for delivering professionalized services to Swiss Re' existing and new corporate clients.
• Apply your BE knowledge to insurance specific behavioral pain points. Provide BE theory-informed expertise to insurers, designing, implementing, and tracking live field trials on insurers' communications with their customers including websites, scripts, letters and application forms.
• Embed BE within product design, wellness programs, data platforms and digital journeys.
• Independently build and manage a pipeline of client collaborations. Pitch, initiate and execute field trials project managing through to completion.
• Create strong collaborative relationships with internal stakeholders and colleagues to deliver the best possible service to the clients. Bring insights gained from BE experts in other regions to the Americas.
• Prepare and present BE materials in client meetings and at industry events, establishing a presence amongst the Americas L&H insurance community.

You will be a key thought partner and challenger for the development of Swiss Re's offerings for our reinsurance clients. Success in this role will be demonstrated through successful field trials which lead to improved insurance outcomes which create financial value for both Swiss Re, our clients and their policyholders.

About the Team:



In L&H we place great emphasis not only on what we do but how we do it. We are a diverse team and L&H community, with a fast-growing business and high expectations.

This is an exciting opportunity to support a key part of our strategy by growing our solutions offering alongside reinsurance services within the Americas market.

This role sits within a matrix structure, reporting to the Head L&H Customer Experience Americas, but also supporting our New Business and Underwriting teams. The matrix further expands to encompass working with IFS globally and Behavioral Research Unit to ensure consistency of delivery with a right service, right client mentality.

About You:



You are a dynamic, outcome driven individual with a can-do attitude with a real passion for making a difference. You can drive projects to completion, monitoring risks and identifying appropriate mitigation actions where necessary.

You are not only familiar with, but excel at, working within a matrix structure, partnering with both local and global teams to draw out the best of both. You will work in close partnership with our Global BE team to deliver a 'one team' approach, while gaining familiarity with our regional solutions. You can work independently and make decisions in the face of complexity, conflicting pressures, and ambiguous circumstances.

You are:

• A commercially minded creative thinker, with proven ability to be able to translate ideas and data into practical, monetizable solutions and ideas
• Self-motivated, proactive and client focused
• A strong collaborator with excellent social skills (communication, persuasiveness, team orientation)

Experience:

• Graduate or post-graduate qualification involving behavioral science (BA/BSc in Behavioral science, Economics, Psychology) and hands-on knowledge and experience designing, implementing, and evaluating behavioral field trials in a non-academic setting.
• Professional experience (1-10 years) in client-facing roles in a commercial setting.
• Excellent communication (written and presentation), analytical and teamwork skills.
• Experience project managing research or other commercial projects, including prioritizing and time management of multiple tasks.
• Experience in one of the following areas is highly desirable: design thinking; graphic or UX design; building tech-based applications of behavioral science
• Confidence working with leading national and international experts both in academic and insurance settings.
• Happy to travel, mostly within North America

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

Keywords:
Reference Code: 135828

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